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Customer Service Specialist

Location
Melbourne, Victoria
Department
Internal Sales
Work type
Permanent
Posted
02 May 2024
Customer Service Specialist

Overview:  In this role, you will form part of ICCONS Customer Service and Internal Sales team and you will contribute first hand to achieving ICCONS sales and service targets, managing customer inquiries, and ensuring smooth order processing. This position requires strong organizational skills, attention to detail, and excellent communication abilities to assist and support the efficient operation of the internal sales department.
 
Key Responsibilities:
Sales Support: Assist the internal sales team in preparing quotes, proposals, and sales presentations for clients. 
Order Processing: Process customer orders promptly and accurately, ensuring that all relevant information is complete and correct. 
Customer Communication: Respond to customer inquiries, requests, and complaints in a timely and professional manner. 
Local Pick-ups: assist local customers during designated pick-up hours.
Administrative Support: produce and maintain sales reports.
Team Collaboration: Collaborate closely with colleagues from all departments, actively participate in team meetings, training sessions, and other relevant activities.

Qualifications:
• Proven experience in customer service, with a track record of achieving and exceeding sales targets.
• Highly efficient in Microsoft excel.
• SAP experience preferred.
• IT experience preferred.
• Strong professional drive and sense of urgency
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships at all levels.
• Strategic thinker with the ability to develop and implement effective sales strategies.
• Selling / upselling skills 
• Results-driven with a strong focus on delivering measurable outcomes.
 
Why Join Us:
• Opportunity to join a high-performing group with a strong team culture.
• Competitive salary.
• Additional week of leave annually - ICCONS work-life Balance Wellbeing Initiative.
• Dynamic and collaborative work environment.
• Opportunity for professional growth and development.
• See your impact directly contributing to the success of the company.
 
If you are a passionate and results-driven person looking for a new challenge, we encourage you to apply for the Customer Service Specialist position. Join us in driving success and achieving our ambitious sales goals.

Please forward your resume to [email protected]
No Agencies Please
 
Employer questions
Your application will include the following questions:
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have in Customer Care and Sales Support ?
• Do you have any Sales experience ? 
• Which of the following Microsoft Office products are you experienced with?
• Are you available to travel for this role when required?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• Do you have experience using Microsoft Excel?

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